/Repair Program
Repair Program 2019-04-26T10:38:08+00:00
My Infratonic 9 won’t turn off 2019-04-26T10:06:22+00:00

When your Infratonic 9 won’t turn off, you will need to reset your unit by removing the battery for up to 30 seconds then reinstall it.

To remove your battery:

  1. Turn the Infratonic 9 over so that the side with the speaker, where the sound is emitted, is facing up.
  2. Take a #1 tip Phillips screwdriver and remove the screw from the battery panel, setting it aside.
  3. To remove the battery panel, simply push in and pull down, sliding the panel off.
  4. To remove the battery cable, pull down, then away from the unit (Note: if the battery is not coming out when you pull on it, check that the white box the wires rest in are not caught. If the white box is free and clear and the box the wires rest in still is not coming out, you will need to pull harder on the wires).
  5. Set the old battery aside.

To replace a new battery or reinstall the old battery back (for resetting purposes):

  1. Take the new battery and place it in the battery compartment.
  2. Use your Phillips screwdriver to push the battery plug into the recess socket, making sure the red wire is on top of the black wire. Position that battery in the housing and tuck the wiring out of the way.
  3. Install the battery panel and replace the battery panel screw. Make sure to not over tighten so you do not strip the screw.
  4. Flip the unit over and test to make sure the Infratonic 9 powers up.

Congratulations on installing your new battery pack!

My Infratonic 9 won’t turn on 2019-04-26T09:47:34+00:00

First step is to put a new battery in the unit. If a new battery (fully charged) is put into the unit and the machine still does not turn on, the unit must be sent in to be repaired. Follow the instructions below to have your unit repaired.

Why is my Infratonic not holding a charge? 2019-04-26T09:31:21+00:00

The battery last for about 300 charges. After that, it stops holding a full charge.  In most cases, simply replacing the battery resolves the problem. 

For longest life:  

  1. Allow the battery to discharge until the red low battery light (read “BAT”) starts to flash.  
  2. Charge it for 1.5 hours until the battery light turns green.  
  3. Also, leaving it on the charger tends to shorten battery life. 

Charging after each use tends to use up the 300 charges faster.

Included in Service Repair Service 1 Repair Service 2 Repair Service 3
Price $69 $99 $139
Cleaning of entire unit
New battery replacement
Circuit board adjustment, cleaning and maintenance
Any necessary adjustments to the diaphragm, battery, chip and circuit board
New diaphragm replacement
New circuit board replacement
Get started on a repair order