/Frequently Asked Questions
Frequently Asked Questions 2019-05-08T12:59:11+00:00
Is the Infratonic 9 compatible with homeopathic remedies? 2019-05-29T12:54:41+00:00

In homeopathy, they have a concept for “vital force.” The Infratonic 9 increases the body’s vital strength, which makes the body more responsive to outside influences. This includes homeopathic remedies. Thus, a homeopathic remedy is more likely to act effectively after use of the Infratonic 9.  We have not heard of any cases in which the Infratonic 9 has interfered with the effectiveness of homeopathic remedies. We would say there is a small positive benefit to adding Infratonic therapy before or during homeopathy and no drawbacks.

Is the Infratonic 9 safe to use? 2019-05-09T12:57:24+00:00

Absolutely! The Infratonic 9 is a 510(k) FDA-listed device that is listed as a therapeutic massager. It is already considered safe and effective for pain relief, promoting local circulation, and muscle relaxation.

The Infratonic 9 applies sound waves to improve local microcirculation, similar to ultrasound treatment. However, while ultrasound uses high-frequency sound which can cause deep tissue burns, Infratonic Therapy uses low-frequency sound, so there is no chance of excess heat build-up, no problem with metal plates, pins, or staples, and no need for an attendant. Infratonic therapy is completely safe to use as much as you would like. The only contraindications are that it should not be used within six inches of a pacemaker and should not be used on the calves where blood clots are suspected.

 

Why is my unit not holding a charge? 2019-05-09T12:54:03+00:00

We often find that when an Infratonic 9 is not holding a charge, it is because the unit was not being properly charged. It is of the utmost importance to charge your unit correctly. When a unit is charged properly, it can last up to 300 charges (which can be up to 3 years’ worth of charging!).

Here are the steps to properly charge your unit:

  1. Wait to charge until the red “BATTERY” light in the center of the control panel flashes RED (many people charge their unit prior to this, which causes the battery life to deteriorate much faster than it’s designed to).
  2. Plug your unit’s charger into a nearby power outlet.
  3. Plug the charger cable into your unit (when charging the “BATTERY” light will turn ORANGE).

After about 1.5 hours, the “BATTERY” light will turn GREEN, indicating that the charge is complete. Please note: the longer you leave the unit charging AFTER the light has turned GREEN, the faster the battery life will deteriorate.

Does the device have to be on your body or on the area of pain to work? 2019-05-09T12:55:21+00:00

The device does not have to be on your body or area of pain to work. It is most effective to treat inflammation locally, but you can point the device at the site from a few feet away and this will also have an effect. In fact, it can be useful to intermittently perform what we call the “sweeping method,” where you hold the device a foot away and sweep it downward from head to foot. This recalibrates the energy field of the body, which is useful before and after an Infratonic therapy session.

How long does it take before you feel the benefits of the device? 2019-05-09T12:58:04+00:00

This really depends upon the person. Some people feel a relaxing effect within seconds of applying it. Others who are less “energy perceptive” may not notice anything for weeks until they find that they have recovered function, for instance, in an area where they had lost function. Everyone sees signs of improvement differently. Most people experience relief within the first day of using it.

 

Does any healing or reduction in pain continue beyond the time spent using the device? Or is pain relief only experienced while using it? 2019-05-07T17:34:20+00:00

Many people find that healing continues beyond the time spent using the device. The Infratonic 9 strengthens the bioelectric vitality of the body, so it is not uncommon for people to find they do not rely on the device as much over time, as they did in the beginning. In other words, they may find that it reduces their pain in the beginning but that the body itself becomes strong enough to do this on its own as the weeks and months pass.

 

When I’m having pain somewhere and I place the Infratonic on that spot, it hurts more initially and then it gets better. I’m just curious… what’s going on? 2019-05-07T17:33:10+00:00

This is best illustrated after surgery. The body’s been numbed out through anesthetic, but the cells have still stored severe trauma. When the person wakes up, the cells still have a lot of this cellular trauma. If we apply the Infratonic 9 directly to the site of surgery, that person gets extreme pain because the Infratonic signals break up the cellular trauma too quickly. Keeping it 3 feet away, then bringing it gradually closer over a day will be a more comfortable way to dissipate that extreme trauma. We see this in people who have had nerve blocks or powerful pain killers, that their cells need to be awakened or shaken to release this trauma and accelerate the healing process. Everyone who reported increased pain has later reported significant long-term relief. Sometimes the painful feeling lasts up to a day, but almost always, once the initial pain has passed, the person is full of gratitude for the profound improvement. Unconscious trauma has been brought to the surface and processed.

 

What’s the difference between the Equitonic and the Infratonic 9? 2019-05-09T15:10:18+00:00

The Infratonic 9 provides chaotic frequency bands in the best range to relieve cellular trauma in humans, whereas the Equitonic 9 emits frequencies which have been fine tuned for animals who have different neurological activity than we do.

How should the Infratonic 9 be used on animals? 2019-05-09T13:56:56+00:00

Put it where your animal is experiencing pain for as long as your animal likes it.  Be sure to set things up to allow the animal to walk away from it when they have had enough.  The easiest thing to do is to prop it up and let the animal choose their own placement and length of treatment by how they position their bodies.

Is the Infratonic 9 safe to use on animals? 2019-05-09T13:59:19+00:00

Yes, animals love it and animal owners have sent us many results of remarkable recoveries.

Do you have payment plans? 2019-05-09T14:38:40+00:00

We do not offer in-house payment plans. However, those wanting to pay over time can use PayPal Credit during checkout.

Will my insurance company cover the cost of an Infratonic 9? 2019-05-09T14:46:37+00:00

If a medical doctor writes a letter of medical necessity for you, there is a good chance that insurance will provide reimbursement. However, in the modern insurance world, this and other self-applied products are seldom covered.  If you have an H.S.A. account, you can use your account to purchase an Infratonic 9, as H.S.A. accounts allow for greater flexibility. Covering the cost of an Infratonic 9 is up to the discretion of your insurance company.

 

What does the 1-year labor warranty cover? 2019-05-09T14:56:02+00:00

Within one year of purchasing any of our Sound Vitality products, we will repair or replace your product(s) at no charge, including return shipping cost.

What is covered in the 30-day money back guarantee? 2019-05-07T17:25:03+00:00

If you are not completely satisfied with your product and you return it within 30 days, we will provide you with a full refund of the purchase price.

Do you sell old transducers (a.k.a. “wands”)? 2019-05-07T17:24:03+00:00

No.  The old style units have been out of production for 12 years.

How do I treat whiplash? 2019-05-09T14:58:47+00:00

Initially, use the Infratonic 9 on the back of the neck several times a day for 10 to 20 minutes. For the first time or two, apply the Acute setting, then move to the Balance setting. This will calm the affected area and alleviate soreness and stiffness. Continued treatment for 10 to 20 minutes several times a day will greatly reduce the muscle tension. This reduces the compress vertebrae which might otherwise cause the standard cycle of nerve impingement and inflammation, which would cause greater muscle tension. Many who have applied the Infratonic 9 soon after a whiplash injury have reported that it never turns into whiplash. Where full whiplash symptoms have already set in before Infratonic use, applying the Infratonic regularly a few times a day will gradually soften the muscles and reduce the nerve impingement and inflammation. Many have reported that this provides immediate pain relief and increased mobility, and reduces recovery time considerably.

 

What setting do I use my Infratonic 9 on? 2019-05-09T14:59:35+00:00

Balance

When in doubt, use the Balance setting. It is the most effective general purpose signal to reduce cellular trauma, calm emotional turbulence, and promote deep relaxation.

Acute

The Acute setting is effective for reducing trauma immediately after an injury.

Deep Calm

The Deep Calm setting is best when you’re laying down and seeking deep relaxation.

How do I use the Infratonic 9? 2019-05-09T15:02:23+00:00

Simply apply the Infratonic 9 to the area of discomfort for as long as you like. It is a completely safe device. You cannot use it for too long or too much. For deep relaxation and tranquil sleep, apply the Infratonic 9 to the thymus (over the upper sternum). It can be applied directly to the skin, through clothing, or from a distance.

The simplest approach is to select the Balance setting and “put it where it hurts.” The second strategy is to chase the discomfort. Often, the pain will disappear directly under the Infratonic, but you will feel it elsewhere.  Thus, moving it to follow the discomfort is effective. The deep, penetrating waves will also work through blankets, pillows, and plaster casts. The Infratonic 9 can be used directly over metal pins and staples without risk of heating. If the signal feels too strong, just move the Infratonic 9 a few inches to several feet away from your body until you feel a gentle stimulating effect. From there, bringing it gradually closer over a day is a comfortable way to apply the Infratonic 9 to tissues that have recently been severely traumatized, such as following surgery.

A sweeping protocol is beneficial in many cases, especially where energy is congested and where there is an increase in pain on application of the Infratonic. Sweep from head to toe across the injury site for at least one minute from a foot or two away, then move the Infratonic 9 closer, focusing more on the injury site. Finish by sweeping again from a foot above to a foot below the injury with occasional whole-body sweeps.

The speed of sweeping is fairly slow, about on foot per second (or five to six seconds per whole-body sweep). Sweeping is most effective when the Infratonic 9 is aimed toward the body and tilted toward the direction of sweeping. Move it as if you were using a shower head (using water to sweep out any illness or stagnant energy), starting at the top of the head, and sweeping down and out the hands or feet.

Immediately after injury, begin dissipating cellular shock to allow for effective healing. Two or three minutes of sweeping soon after the occurrence of injury will dissipate a great deal of cellular trauma throughout the body, improving your (or your patient’s) state of mind and mobilizing the body’s healing resources.

 

Is the Infratonic 9 effective for the discomfort of Irritable Bowel Syndrome (IBS)? 2019-05-09T15:03:19+00:00

Yes. It is generally effective wherever there is inflammation in the body. Apply the transducer to the area of discomfort for 10 to 20 minutes as needed. Infratonic therapy users have reported very good results relieving the discomfort of IBS with this treatment.

 

How do I use the Infratonic 9 for a broken bone? 2019-05-09T15:04:30+00:00

Apply the Infratonic 9 gently to the affected area several times a day for 10 to 20 minutes. It can be applied through clothing or a plaster cast and can be effective if applied from several inches away. There is often a great deal of stored cellular trauma at a fresh fracture site. When applying the Infratonic for the first time, it is often most comfortable to start with the device 12 inches away or more and gradually move it closer as the trauma is reduced. Applying the Infratonic early will help to keep the inflammation and swelling down so the body is able to retain hyaluronic acid in the traumatized area, as well as produce needed new bone cells in the affected area.

Can Infratonic therapy help me to relax and sleep? 2019-05-09T15:05:17+00:00

Because Infratonic Therapy calms the feeling of emotional turmoil and busy thinking, it is extremely useful for calming and relaxation. Apply your Infratonic 9 to the center of your chest and relax to get a sound night’s sleep. If you are like most, you will be asleep in 5 minutes.

How does the Infratonic 9 help chronic conditions? 2019-05-07T17:15:00+00:00

Most chronic pain and lack of healing stem from inflammation and stored cellular trauma. While  people have reported remarkable reduction in pain and progressive improvement, everybody is different so results will vary. Chronic pain can be treated effectively by placing the Infratonic 9 over the affected area for at least 20 minutes. This can be performed several times a day. Be patient because, after many years of chronic suffering, the body might have months or years of rebuilding to do before full relief is felt.

Pacemaker safety? Is it safe for me to use the Infratonic 9 if I have a pacemaker? 2019-05-07T17:13:33+00:00

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation and muscle relaxation. As long as you keep it at least six inches from implanted electronic device (such as a pacemaker) it is entirely safe.

Are there any dangers that come with using the Infratonic 9? 2019-05-07T17:12:50+00:00

We have a 30-year track record of never having harmed anyone with our devices.

What if I don’t see any results? 2019-05-07T17:11:53+00:00

Infratonic therapy provides effective relief for most users. Some users experience relief instantly. In some cases, if the illness or debility has been cumulative, it may take longer for a user to notice results. For those with particularly stubborn health challenges, we encourage them to apply the device for longer periods of time, using it for several hours a day or more. If you feel that you are not benefiting from using Infratonic therapy, please contact us by clicking here.

I received more pain the first time I tried the Infratonic. What’s going on? 2019-05-07T17:10:40+00:00

Increased pain is a frequent sensation after surgery conducted under anesthesia. This is because, while anesthesia prevents the conscious mind from feeling pain, the cells can store very intense cellular trauma. We find that applying the Infratonic 9 from three feet away often causes just a slight tingling in the surgery site. Bringing it closer to the surgery site over a day or two allows the intense cellular trauma to be replaced with cellular cooperation which often improves the overall outcome of the surgery.

When pain has been repressed for a long time with pain killers or nerve blocks, the brain and nervous system lower the rate of communication to the affected area. This is the body’s way of hiding from unresolved pain. However, this is at the expense of the normal healing process which requires brain involvement.  Infratonic therapy facilitates nerves which reestablishes the lost communication with the affected area which, initially, can increase the pain. This is a sign that the treatment is working. Where people have reported an initial increase in pain, they almost universally report a highly significant improvement in their condition later on. For those who experience increased pain we encourage not using it for a day, then applying it for just a few minutes at first to awaken the nerves more gradually and to be sure the body is ready for more general Infratonic therapy.  

 

Is it okay to use the Infratonic 9 along with my conventional medical treatment? 2019-05-07T17:09:15+00:00

Yes. Infratonic therapy may be used with conventional treatment. It is 510(K) listed with the FDA as safe and effective. Since its therapeutic objective–reducing cellular trauma–is different from virtually every other therapeutic method, it adds to the effectiveness of most any treatment plan.

Can the Infratonic 9 be used with other healing modalities? 2019-05-07T17:08:27+00:00

Infratonic therapy works synergistically with all forms of therapy because it reduces cellular trauma, causing the cells to produce healing chemicals instead of inflammatory chemicals.  It is very effective before and after surgery and in tandem with drug and herbal treatment. Because the sound waves stimulate your body to heal itself, and since there are no ingested products there is no additional work required to eliminate any drugs from the liver or kidneys. This gives the body more energy to focus on healing the affected area. This enhances the effectiveness of all other therapies.

Is it safe for pregnant women to use the Infratonic 9? If so, how should they use it? 2019-05-07T17:06:14+00:00

Infratonic therapy is excellent for relieving anxiety which may be associated with pregnancy. It is also helpful for treating adverse reactions that can come with carrying a child such as constipation, sore joints and/or muscles. Many have reported that it really helps for first-trimester nausea by applying it to bottoms of the feet or palms of the hands. It can also be helpful to alleviate or calm mood inconsistencies. However, since the effect of Infratonic therapy on the developing fetus has not been studied, we do not recommend applying it directly over a developing fetus.

What is the trade-in program? How does it work? 2019-05-07T17:05:12+00:00

The trade-in program allows you to trade in older models of our technology for newer models. Doing so allows you to experience the latest and most cutting-edge version of our technology without having to pay full price. Simply let us know you would like to do a trade-in, send your unit in to us, and we will provide a discount off your total cost. Only one trade-in is eligible per new device. Below are the different models eligible for trade-in, as well as the discount you will receive.

 

Trade-In Progam  
QGM (Sy 201) $100.00 off upgrade
INT QGM $100.00 off upgrade
Chaos $150.00 off upgrade
Soni Calm PM $150.00 off upgrade
Sonicalm 3 $200.00 off upgrade
8,000 $200.00 off upgrade
Infratonic 8 $200.00 off upgrade
What scientific evidence do you have that Infratonic therapy works? 2019-05-07T17:03:55+00:00

Animal studies are the gold standard for efficacy because, unlike humans, animals don’t have preconceived notions on healing. In controlled studies using 20 standard bred horses, those treated with the Infratonic showed a dramatic drop in the level of diagnostic muscle enzymes indicating accelerated muscle healing. The treated group showed a steady and marked improvement in the reduction of pain, reduction of inflammation and accelerated healing while the control group’s health declined in those areas. Treated horses ran an average of 4 lengths faster than the control group after only 6 weeks.

 

What is hyaluronic acid and what does it have to do with the Infratonic 9? 2019-05-07T17:02:35+00:00

In animal tests, the Infratonic has been shown to increase hyaluronic acid (HA), which is a viscous oil that lubricates joints, accelerates wound healing, strengthens skin and muscles, reduces scar tissue formation and normalized scar tissue, creates hard and soft structures within the myofascial tissues and, by selectively bonding to ionic compounds, creates electrically conducting and electrically insulating tissues within the body. Increased HA production appears to be a principal way in which Infratonic therapy relieves pain and struggle while accelerating recovery. See our research here.

How will the Infratonic 9 improve my health? 2019-05-07T17:01:21+00:00

The Infratonic 9’s randomized alpha-range sound waves resolve internal struggle and cellular trauma, increasing available healing resources and enhancing the body’s natural healing process. One of the many beneficial biochemicals often increased with Infratonic therapy is hyaluronic acid.

Do I have to use the timer setting? 2019-05-07T16:59:18+00:00

No! The timer setting is useful for doctors and other health practitioners who wish to use the Infratonic 9 for shorter periods of times, such as with patients for 10 or 20 minutes. However, if you press the Timer button until there is not light present above it, the device will operate continuously, at which point it will run until it is turned off or the battery runs out.

Is the Infratonic 9 safe to use? 2019-05-07T16:58:11+00:00

Absolutely! The Infratonic 9 is 510(k) FDA-listed as a therapeutic massager. It is safe and effective for pain relief, promoting local circulation, and muscle relaxation.

Infratonic therapy is completely safe to use as much as you would like. This type of therapy employs sound waves to improve local circulation, similar to ultrasound treatment. However, while ultrasound uses high frequency sound which can cause deep tissue burns, Infratonic therapy uses low frequency, so there is no chance of excess heat build-up, no problem with metal plates, pins or staples, and no need for an attendant. Infratonic therapy is completely safe to use as much as you would like.

Contraindications: The only contraindications are that it should not be used within six inches of an implanted electronic device (such as a pacemaker) and should not be used on the calf of the leg if blood clots are suspected.

How does the Infratonic 9 reduce cellular trauma? 2019-05-07T16:50:14+00:00

The Infratonic 9 produces highly unpredictable signals in the range of the brain’s EEG (electroencephalogram) activity, which is an important frequency range in which the body’s cells communicate with each other. This unpredictable signal easily penetrates the vibrational defenses of the tissue and breaks up abnormal cellular communication that would otherwise call for cells to produce inflammation, edema, chronic pain and other abnormal cellular responses. This Infratonic signal also induces cellular activity in the range of the brain’s “alpha rhythm” which induces calm clarity and cooperation among the treated cells, which results in production of chemicals that accelerate healing.

When we use the Infratonic 9, we introduce highly unpredictable signals into a structured environment of cellular trauma to break up the structure and encourage this chaotic cellular communication to reorganize into a higher level of communication based on cooperation.

What is cellular trauma? 2019-05-07T16:48:46+00:00

Our cells suffer lasting emotional imprint from traumatic injury. We can see this cellular trauma in a surgical scar that remains hardened and inflamed for years after the surgery, or in the thousands of chronic ailments that end in “—itis,” or in chronic inflammation itself. All of these are caused by residual cellular trauma. Cellular trauma shuts down normal functioning of the body and impedes healing.

We can also see this on a larger scale when a person undergoes a major traumatic experience and is left with PTSD (post-traumatic stress disorder). The traumatic experience is so deeply embedded in the cells throughout their body that they re-experience its horror repeatedly in their daily lives.

On an intermediate scale, when a person suffers from long-term mental stress, he or she might suffer from mitral valve prolapse, a paralysis of a heart valve allowing back-flow of blood and reduced heart efficiency. Cellular trauma can shut down normal functioning and impede healing.

On a lighter note, for the athlete – everyday or elite – cellular trauma is the reason recovery is needed post-workout or –performance. The stress taken on by the muscles during a performance causes inflammation – a type of cellular trauma. Without proper recovery for an athlete, cellular trauma from performance can break down the body.

How does the Infratonic 9 alleviate pain? 2019-05-07T16:41:52+00:00

The Infratonic 9 alleviates pain by reducing cellular trauma. As this cellular trauma is reduced, the cells stop sending pain signals and no longer release inflammatory enzymes, which can eliminate pain and inflammation.

The Infratonic 9 infuses the body with patented, unpredictable alpha-range sound waves that break up the cellular trauma that causes cells to produce inflammatory chemicals. When this traumatic cellular activity stops, pain and inflammation cease. This is why our users see such dramatic short-term relief.

 

Can you repair my older unit? 2019-05-07T16:40:04+00:00

If your Infratonic is more than 10 years old, there are some things that cannot be repaired. However, we can repair several problems. Repair costs begin at $69.  You will not be charged for the cost until we have diagnosed your unit, spoken with you, and you have approved the work and quote.  You can review the pricing structure on our repair page. Repair Program

Trade-up

If we cannot repair your unit, there is no repair fee.  We can send your unit back or provide a trade-up credit toward a new Infratonic 9 if you choose.

You are responsible for shipping your unit to Sound Vitality.

How do I get my Infratonic 9 repaired? 2019-05-07T16:32:47+00:00

Follow the instruction on our Repair Program page.

How do I replace the battery? 2019-05-07T16:29:58+00:00

To remove your battery:

  1. Turn the Infratonic 9 over so that the side with the speaker, where the sound is emitted, is facing up.
  2. Take a #1 tip Phillips screwdriver and remove the screw from the battery panel, setting it aside.
  3. To remove the battery panel, simply push in and pull down, sliding the panel off.
  4. To remove the battery cable, pull down, then away from the unit (Note: if the battery is not coming out when you pull on it, check that the white box the wires rest in are not caught. If the white box is free and clear and the box the wires rest in still is not coming out, you will need to pull harder on the wires).
  5. Set the old battery aside.

To replace a new battery or reinstall the old battery back (for resetting purposes):

  1. Take the new battery and place it in the battery compartment.
  2. Use your Phillips screwdriver to push the battery plug into the recess socket, making sure the red wire is on top of the black wire. Position that battery in the housing and tuck the wiring out of the way.
  3. Install the battery panel and replace the battery panel screw. Make sure to not over tighten so you do not strip the screw.
  4. Flip the unit over and test to make sure the Infratonic 9 powers up.

Congratulations on installing your new battery pack!

My Infratonic 9 won’t turn off 2019-04-26T10:06:22+00:00

When your Infratonic 9 won’t turn off, you will need to reset your unit by removing the battery for up to 30 seconds then reinstall it.

To remove your battery:

  1. Turn the Infratonic 9 over so that the side with the speaker, where the sound is emitted, is facing up.
  2. Take a #1 tip Phillips screwdriver and remove the screw from the battery panel, setting it aside.
  3. To remove the battery panel, simply push in and pull down, sliding the panel off.
  4. To remove the battery cable, pull down, then away from the unit (Note: if the battery is not coming out when you pull on it, check that the white box the wires rest in are not caught. If the white box is free and clear and the box the wires rest in still is not coming out, you will need to pull harder on the wires).
  5. Set the old battery aside.

To replace a new battery or reinstall the old battery back (for resetting purposes):

  1. Take the new battery and place it in the battery compartment.
  2. Use your Phillips screwdriver to push the battery plug into the recess socket, making sure the red wire is on top of the black wire. Position that battery in the housing and tuck the wiring out of the way.
  3. Install the battery panel and replace the battery panel screw. Make sure to not over tighten so you do not strip the screw.
  4. Flip the unit over and test to make sure the Infratonic 9 powers up.

Congratulations on installing your new battery pack!

My Infratonic 9 won’t turn on 2019-04-26T09:47:34+00:00

First step is to put a new battery in the unit. If a new battery (fully charged) is put into the unit and the machine still does not turn on, the unit must be sent in to be repaired. Follow the instructions below to have your unit repaired.

Why is my Infratonic not holding a charge? 2019-04-26T09:31:21+00:00

The battery last for about 300 charges. After that, it stops holding a full charge.  In most cases, simply replacing the battery resolves the problem. 

For longest life:  

  1. Allow the battery to discharge until the red low battery light (read “BAT”) starts to flash.  
  2. Charge it for 1.5 hours until the battery light turns green.  
  3. Also, leaving it on the charger tends to shorten battery life. 

Charging after each use tends to use up the 300 charges faster.